Getting their Pick

Most restaurants have an underlying system that includes designated sections that each server is responsible for. However, Hooter’s way of operating is a bit different. Rather than following that standard restaurant practice, each regular customer simply picks which server they want.

I have a strong suspicion that those selections are not made on personality and quality of service alone, although that certainly factors in. But at the end of the day, the goal of Hooters is to keep their customers happy. Their 400-plus locations seem to prove that they have been successful.